FREQUENTLY ASKED QUESTIONS

What are your shipping fees?

Order Total	FedEx Ground	FedEx 2 Day	FedEx Standard Overnight
	Delivery in 5-7 Business Days	Delivery in 2-3 Business Days	Delivery by Next Business Day
1 item	$8.95	$18.95	$28.95
2 items	$10.95	$20.95	$30.95
3 items	$12.95	$22.95	$32.95
4 items	$14.95	$24.95	$34.95
5+ items	$16.95	$26.95	$36.95

We're proud to offer international shipping. Please click here for our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday it will be shipped the same day or the day after. If your order was placed on Friday prior to 3:00pm PST, the order may be shipped the same day, if not it will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Do you offer Gift Certificates?

Yes, we do! Gift Certificates can be ordered in any amount. They are sent via e-mail to any individual with a valid e-mail address. The recipient of a Gift Certificate will receive an e-mail with a Gift Certificate code redeemable only on our website. Click here for more information.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your package has physically left our facility.

Where can I find a store near me that carries your products?

Searching for a store near you that sells our products is easy, just go to our store locator page

Can you tell me when new products or special promotions are announced?

This is one of the benefits of being a registered user. Once you register, you will regularly receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.

Do you have a size chart?

Yes we do! See below.
The size charts are intended to be a general guideline. If you are between sizes or need assistance selecting the proper size, please contact Customer Service at 1-888-549-1610 or customerservice@shop.jbrandjeans.com

What is the Address Book and how do I use it?

Registered users can store the addresses of their family and friends online. When you want to send a gift, you don't have to search for somebody's address...we'll hold onto it for you! Go here to update your address book.

Are the products on the website the same as in the stores?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, store locator page.

I bought your product on eBay, is it authentic?

We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

What is J World?

J World is a photo gallery of real J Brand fans located all over the world. In J World our fans show how they wear their favorite J Brands styles. Want to buy a style you see someone wearing in J World? Simply click on the photo image and you can shop our site to buy the style worn on a J Brand fan. Like a style you see in J World? Post it to your Facebook page and share it with your friends on Facebook.

How do I add my photo to J World?

Go to jworld.jbrandjeans.com and follow the easy instructions to upload a photo of yourself wearing J Brand. Your image will post and display in J World once it has been approved by J Brand Inc.

How do I remove my photo from J World?

Please contact us at copyrightagent@jbrandjeans.com to request the removal of your photo from J World.

What is your Terms of Use policy for J World?

Please click here to view J World Terms of Use