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ORDERING

Become a REGISTERED USER

Registered users have easier checkouts and receive exclusive offers.

  • QUICK CHECKOUT: Super-fast and easy checkout process, as all of your information is already saved.
  • ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family in your personal address book.
  • EMAIL OFFERS: With your permission, we'll send you news about our latest styles, special events, private sales, and exclusive offers.

Register Now, click here.

ORDER CANCELLATION

To cancel an order you recently completed, simply visit Order Tracking by clicking here, log in and then click, "cancel order." If for any reason you would like to change your order, please contact our Customer Service Department at 1.888.549.1610 as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.

PAYMENT OPTIONS

For Domestic orders we accept Visa, MasterCard, American Express, Discover Card and PayPal.

For International orders we accept Visa, MasterCard, American Express, PayPal and JCB.

SALES TAX

We collect sales tax only in states where we have a physical presence. Currently, that means we only collect sales taxes in California and New York.

SECURE ORDER

Our Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our servicer, so that only data to and from these sources can be valid.

GIFT PACKAGING

Items can be packaged in our complimentary signature J Brand gift box. In order to ensure your purchase is gift boxed, in checkout Step 2/Shipping click the box "Please have my order gift boxed."

Help Ordering



CONTACT US

24 hours/7 days a week

1.888.549.1610
customerservice@shop.jbrandjeans.com

Customer care