ORDERING
Why should I become a registered user?
QUICK CHECKOUT: Super fast and easy checkout process since all of your info is already saved.
E-MAIL OFFERS: With your permission, we'll send you news about our latest styles, sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family in your personal address book.
Click here to register now.
How do I change or cancel an order?
To cancel an order you recently completed, simply visit this page, log in and then click "cancel order." If for any reason you would like to change your order, please contact our Customer Service Department as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.
What are my payment options?
We accept Visa, Mastercard, American Express and PayPal.
Are purchases on this website really tax free?
We collect sales tax only in states where we have a physical presence. Currently that means we only collect taxes in California and New York.
Is ordering over the internet secure?
Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
Is gift packaging available?
Yes, items can be packaged in our complimentary signature J Brand gift box.
