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FREQUENTLY ASKED QUESTIONS

International customers please navigate to the international shipping page for more specific information.

CAN YOU TELL ME WHEN NEW PRODUCTS OR SPECIAL PROMOTIONS ARE ANNOUNCED?

Yes! Sign up to receive emails and be the first to hear the news about our latest styles, special events, private sales, and exclusive offers. To sign up, click the "email sign-up" text in the top right of your browser.

WHAT ARE YOUR PRODUCT CARE INSTRUCTIONS?

For indigo jeans, before the first few washes, the indigo dye may rub off on light-colored fabric, upholstery and leather so use care when wearing your jeans. With repeated wearing and washing, the indigo color will pleasantly fade.

Do not wash or dry indigo garments with white or light colors.

To make color last longer, wash inside out with cold water, with like colors.

For a worn, quick fade, wash right side out with cold water, with like colors.

Tumble dry low.

Remove promptly.

Do not iron.


For additional product care instructions for other fabrics, visit the product care page to read more.

For other questions regarding our product, please call Customer Service at 1.855.790.1709 or email at support@jbrand.zendesk.com.

DO YOU HAVE A SIZE GUIDE?

Yes, we do! You can find our Women's and Men's size guides here.

The size guide is intended to be a general guideline. If you are between sizes or need assistance selecting the proper sizes, please call Customer Service at 1.855.790.1709 or email at support@jbrand.zendesk.com.


WHAT ARE YOUR SHIPPING FEES FOR THE 48 CONTIGUOUS UNITED STATES?

Free ground shipping for the 48 contiguous United States ONLY. To participate, simply add merchandise to your shopping cart and Free Ground Shipping will automatically be applied. The "Ground Shipping" option must be selected to receive the free shipping offer.

For information about shipping fees for Hawaii and Alaska, please contact our Customer Service Department, 1.855.790.1709.

To read more about shipping, please navigate to the shipping page.

WHEN WILL MY ORDER BE SHIPPED? WHEN WILL IT ARRIVE?

If your order was placed Monday through Thursday, it will be shipped the same day, or the day after. If your order was placed on Friday, prior to noon PST, the order may be shipped the same day; if not, it will be shipped on Monday. You will receive an email confirmation once your order has shipped. Prior to checking out, you will see several estimated arrival dates, depending on the type of shipping you select.

NOTE: For consumer protection, all orders are subject for review. On rare occasions, this may cause a slight delay in processing your order.

To read more about shipping, please navigate to the shipping page.

WILL MY CREDIT CARD BE CHARGED IMMEDIATELY?

Yes.

IS MY PERSONAL AND CREDIT CARD INFORMATION SAFE ON YOUR WEBSITE?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

WHAT IS THE STATUS OF MY ORDER? HOW DO I TRACK MY ORDER?

Once you have placed an order, you can check on its status at any time. To track domestic orders, please log in, then navigate to the tracking page. Once an order has shipped, you will receive an email that will contain your tracking information.

CAN I PURCHASE A GIFT CARD?

Unfortunately, we do not sell gift cards at this time.

HOW CAN I REDEEM MY GIFT CARD?

To use your gift card, please create a J Brand account before clicking the redeem button. Enter your code in the Redeem section. You can also reach us email at support@jbrand.zendesk.com or 1.855.790.1709 to redeem your gift card.

ARE THE PRODUCTS ON THE WEBSITE THE SAME AS IN STORES?

Yes. Although our website may have a greater selection than a store in your area, the products are the same.

I BOUGHT YOUR PRODUCT ON EBAY, IS IT AUTHENTIC?

We have been getting complaints from customers who have purchased on eBay (or other auction/websites) in regards to counterfeit products. To be sure that you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

CONTACT US

We are here to help. Our Customer Care team is available Monday-Friday, 6AM - 6PM PST.

Closed on Federal Holidays.


1.855.790.1709


support@jbrand.zendesk.com