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INTERNATIONAL SHIPPING

SHIPPING RATES

International shipping rates are calculated in checkout.

For shipping internationally, just add items to your bag and then click on the Checkout button. 

Please note that any duties and taxes are not included in your total and will have to be paid separately through the destination country.

RETURNS & EXCHANGES

At this time, we are unable to offer exchanges on international orders. If for any reason, you are not satisfied with your international online purchase, please contact us at 1.855.790.1709 or email customer service, support@jbrand.zendesk.com, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Please note that the customer will be responsible for any return shipping charges.

DUTIES & TAXES

Duties, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary by your country’s customs authority. 

Please note that any duties and taxes are not included in your total and will have to be paid separately through the destination country.

FREQUENTLY ASKED QUESTIONS

CAN MY ORDER BE DELIVERED INTERNATIONALLY?

Yes. To minimize border crossing delays, we use FedEx to ship international orders.

ARE THERE ANY ADDITIONAL COSTS THAT WILL BE DUE UPON RECEIPT OF MY ORDER?

Yes, any applicable duties and taxes as determined by the destination country's customs authority. 

Please note that any duties and taxes are not included in your total and will have to be paid separately through the destination country.

WHAT ARE MY INTERNATIONAL SHIPPING OPTIONS?

Below is a summary of delivery estimates for international orders. You will receive an email with a link to track your order once your order ships.


SHIPPING ESTIMATES BY DESTINATION

  • Canada: 9-18 business days
  • United Kingdom: 10-13 business days
  • Mexico: 8-10 business days
  • Europe: 8-14 business days
  • Asia-Pacific Countries: 8-13 business days
  • South Asia: 9-13 business days

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

International shipping is calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and displayed during checkout based on the items you are purchasing, your shipping destination responsible by the recipient.

Please note that any duties and taxes are not included in your total and will have to be paid separately through the destination country.


HOW MUCH DUTY AND TAXES ARE CHARGED ON INTERNATIONAL ORDERS?

Duty (or customs tariffs) is calculated and set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized. Value Added Tax (VAT) rates are set by the destination country. We recommend contacting your local customs authority for further information.

Please note that any duties and taxes are not included in your total and will have to be paid separately through the destination country.

WHO SHOULD I CONTACT IF I HAVE QUESTIONS RELATING TO MY ORDER AFTER I HAVE MADE A PURCHASE?

Please contact us at 1.855.790.1709 or support@jbrand.zendesk.com and JBrandJeans.com will gladly be able to assist you with any questions relating to your international order.