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INTERNATIONAL SHIPPING

SHIPPING RATES

For shipping internationally, just add items to your bag and then click on the Checkout button. We will calculate and display your total including shipping costs. Any applicable duties, and taxes as determined by the destination country's customs authority are not included and are due upon delivery.

RETURNS & EXCHANGES

At this time, we are unable to offer exchanges on international orders. If, for any reason, you are not satisfied with your international online purchase, please contact us at 1.855.790.1709 or email customer service, support@jbrand.zendesk.com, and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Please note that you will be responsible for any return shipping charges.

DUTIES & TAXES

Duties, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be due to your country’s customs authority upon delivery.

FREQUENTLY ASKED QUESTIONS

CAN MY ORDER BE DELIVERED INTERNATIONALLY?

Yes. To minimize border crossing delays, we use USPS to ship international orders.

ARE THERE ANY ADDITIONAL COSTS THAT WILL BE DUE UPON RECEIPT OF MY ORDER?

Yes, any applicable duties, and taxes as determined by the destination country's customs authority are not included and are due upon delivery.

WHAT ARE MY INTERNATIONAL SHIPPING OPTIONS?

Below is a summary of delivery estimates for international orders. You will receive an email with a link to track your order once your order ships.

SHIPPING ESTIMATES BY DESTINATION

  • Canada: 9-18 business days
  • United Kingdom: 10-13 business days
  • Mexico: 8-10 business days
  • Central America and the Caribbean: 8-13 business days
  • South America: 8-14 business days
  • Europe: 8-14 business days
  • Asia-Pacific Countries: 8-13 business days
  • South Asia: 9-13 business days
  • Africa and Middle East: 8-14 business days
  • Iceland: 9-12 business days
  • Russian Federation: 11-19 business days

HOW MUCH DOES INTERNATIONAL SHIPPING COST?

International shipping is calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and displayed during checkout based on the items you are purchasing and your shipping destination.

HOW MUCH DUTY AND TAXES ARE CHARGED ON INTERNATIONAL ORDERS?

Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized. Value Added Tax (VAT) rates are set by the destination country. These will be due upon delivery and costs can be estimated here:  https://www.dutycalculator.com/

WHO SHOULD I CONTACT IF I HAVE QUESTIONS RELATING TO MY ORDER AFTER I HAVE MADE A PURCHASE?

Please contact us at 1.855.790.1709 or support@jbrand.zendesk.com and JBrandJeans.com will gladly be able to assist you with any questions relating to your international order.

WHAT IS YOUR RETURN POLICY FOR INTERNATIONAL ORDERS?

If for any reason you are not satisfied with your purchase, please contact us at support@jbrand.zendesk.com or 1.855.790.1709 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded.