Return Policy

jbrandjeans.com accepts returns received within 30 days from date of receipt on items that are unused, unworn and have their original tags attached. Gifts purchased on jbrandjeans.com accompanied by a gift receipt may only be returned for store credit. Please allow 7 business days for shipping transit time.

 

Return Instructions

Domestic

To initiate a return please click here. If you are unable to initiate a return label please email support@jbrand.zendesk.com
Once your package is ready for shipment, you may drop it off at the nearest FedEx or USPS location.
Returns will be processed within 7 business days of receipt. 
Refunds should appear in your account within 3-5 business days after processing depending on your bank.
We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled.  We reserve the right to refuse return of any merchandise that does not meet our return requirements.
If your order was placed before April 29th, 2020, please email our Customer Care team at support@jbrand.zendesk.com

International

At this time, we do not accept International returns.

 

FINAL SALE Items

Items purchased as "FINAL SALE" are not eligible for return, exchange or credit without exception and merchandise is sold as is.

Exchanges

If you would like to exchange your item, please contact our Customer Care via phone 1.855.790.1709 or email support@jbrand.zendesk.com

Items Purchased at Other Locations

Items purchased at retail stores, department stores or any other store selling J BRAND merchandise may not be returned to jbrandjeans.com.

J Brand Outlet Store Purchases

J BRAND Outlet will happily accept returns or exchange merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 14 days of purchase at any J BRAND Outlet store. J BRAND Outlet store merchandise cannot returned to a Full Price location. J BRAND Outlet will issue a refund in the form and amount tendered for the final transaction excluding cash purchases. Cash purchases may only be returned for store credit. Returns and exchanges accompanied by gift receipt may only be returned for store credit or exchanged within 30 days of original purchase.

Shipping errors & defective product

In the unlikely event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund. J BRAND will provide a prepaid FedEx shipping label to facilitate returns within the U.S. To receive your shipping label and arrange to replace your product, please contact Customer Care.